Artificial Intelligence (AI) has definitely gone mainstream; it has made its presence felt in smartphones, smart homes and a wide range of computer/internet solutions. Thus, it becomes only natural that businesses seek to be part of the AI race and endeavor to make the most of the technology.
So, how to implement AI into your business? Well, we’d say that before you look into this, you need to ask yourself another very relevant question. You must analyze and find out if your business really needs to have AI implemented into it. Yes, you must decide if at all the AI technology is right for your business. There is no need for any organization to pressurize itself into implementing AI if it’s not needed for its business.
Companies need to identify a problem and judge whether the technology will help them solve it.
AI suits different sectors
Artificial Intelligence suits companies belonging to different sectors. Companies that seek to automate repetitive tasks can adopt AI. Any business that seeks to improve business outcomes by starting automation initiatives can go on and adopt AI technology.
Many healthcare providers, banks, insurance firms, retailers etc are already using AI technology to provide better services, make better and faster decisions, enhance productivity and to ensure better customer experience. While healthcare firms use AI in diagnostics as well as in triaging cases and referrals, banks & insurance firms make use of AI in things like identity verification, risk profile assessment etc. Retailers too use AI technology to identify shopping patterns, make analyses and provide shopping recommendations to customers. Experts opine that in the years to come more and more industrial sectors would be adopting AI technology for many things, including back-office functions (logistics, accounting, IT support etc).
How to adopt AI
To implement AI technology into a business, begin by forming a general idea on AI and its scope. Do enough research, find out how AI can benefit business in general and your business in particular, and familiarize yourself with the NLP (Natural Language Processing) cognitive services and machine learning.
The next thing you should do is to identify the areas that need AI technology. Find out which processes, functions and tasks are highly repetitive and could be automated. Thus, implementing AI would help improve current business processes and also speed up the decision-making processes. It would also provide enhanced customer experience.
Once you implement AI and automate key processes, collect data and analyze trends, patterns and the outcomes. That would help you form a better understanding of things and also understand if AI has really helped your business or not. You could also identify areas or processes where you can use AI further to automate things and for a better outcome.
Points to note!
• You need not be an expert to try adopting AI for your business needs. You can always study, do some research and then go about it.
• It’s always best to begin with smaller projects/processes and then only move on to bigger, more complex ones. For a beginning, always choose less complex processes with not too many variables or decision points.
• Have a clear, carefully drawn-out plan for AI implementation and also analyze/assess outcomes.
• It’s always better to break down a complex process into smaller parts and then automate those parts than try to replace the complete complex process with AI.